Use Omnichannel Conversations for Enhanced Customer Experience
One Chatbot. Multiple Channels.
Website Bots
Convert visitors into customers by engaging them in a conversation. Get rid of forms and surveys to minimize customer effort. Use Factoreal’s Website Chatbot to qualify leads, book meetings, provide customer support, increase engagement, and scale one-to-one conversations.
WhatsApp Bots
Convert WhatsApp into a revenue-generating engine. Instantly connect with prospects in their most preferred channel and navigate them through the entire shopping journey – right from product discovery to purchase completion and phenomenal post-purchase support.
SMS Bots
90% of text messages are opened within 3 minutes. Send cart abandonment reminders, handle multiple queries at the same time, use multiple languages, and more. Improve efficiency and effectiveness of customer support at a reduced cost and lesser manpower.
Agent App: One Control Center for the Entire Team
Seamlessly transition from chatbot to a human agent and connect with users in real-time via Factoreal’s Agent App to convert leads, close more deals, and provide better support to customers.
A True Multichannel Chatbot Platform to Reach Customers Anywhere
Save Time with Templates
These bot templates come pre-built so all the hard work is already done. To get started, browse through the templates below, pick one, customize it, and start using bot in no time.
Lead Generation
Collect the names and email addresses of visitors to your website.
Schedule a Meeting
Visitors can book a meeting directly with your team using connected Google or Office 365 calendars.
Customer Support
Provide answers to FAQs and an available channel for providing further support.
Net Promoter Score (NPS)
Collect benchmark feedback about how likely your users are to recommend your business.
Recruitment
Pre-qualify candidates, collect resumes, or applications. Great for career pages or education.
Collect Feedback
Collect user feedback to further improve your offerings
Build your Omnichannel Chatbot with Factoreal
Easy-to-Use Bot Builder
Comprehensive Bot Analytics & User Profiles
Natural Language Processing
Human Takeover
Schedule Meeting Directly from Bots
Chatbot Advanced Features
Webhooks
No calls, no emails, allow the user to block your calendar and book meetings directly via chatbot within minutes.
Script Node
Insert your own JavaScript to run custom business logic on data collected from the bot and send it to any external system via API.
Library Support
Whether it’s jquery or something else, the script node supports it all so that you can migrate your existing code into your bots with minimal effort.
